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“I wanted to join a team in which everyone is working for the betterment of this community and an organization that has a culture of improvement,” said Candice Powers, M.B.A., CRCR, CRCA.

Published Aug 9th, 2023

By Carol McPhail

USA Health has appointed Candice Powers, M.B.A., CRCR, CRCA, as chief revenue officer.

In her role, Powers will oversee all revenue cycle functions in the acute care setting, including admissions, medical records, billing and collections, to ensure that USA Health receives just reimbursement for the care it provides. She brings more than a decade of experience in healthcare revenue cycle management to USA Health, the University of South Alabama’s health system.

“Candi’s experience and expertise will be invaluable to our health system, particularly during this period of significant growth,” said Benny Stover, chief financial officer for USA Health. “I look forward to working with her as we make continual improvements in processes and services.”

Most recently, Powers was president and chief executive officer of Powers Consulting Group LLC in Morgantown, West Virginia, which provided consultation services within the revenue cycle supporting both acute and ambulatory care settings.

Previously, Powers served as chief revenue cycle officer for Mon Health System in Morgantown, West Virginia, which merged with Charleston Area Medical Center in 2022 to become the second-largest healthcare provider in the state. She also served as enterprise revenue cycle director for Optim Healthcare in Savannah, Georgia, which was acquired by National Surgical Healthcare in 2015.

“Health systems are always looking for opportunities to grow and streamline and to become more efficient,” she said. “I wanted to join a team in which everyone is working for the betterment of this community and an organization that has a culture of improvement.”

In healthcare, managing the revenue cycle focuses on relationships with health plan providers, such as Medicare and Medicaid, and advocating for patients and their healthcare coverage. “This means trying to eliminate prior authorization and payment delays, as well as waste and unwarranted denials,” she said.

Powers earned a bachelor’s degree from Armstrong Atlantic State University in Savannah, Georgia, and a Master of Business Administration from West Virginia University. She is a Certified Revenue Cycle Representative and a Certified Revenue Cycle Associate, national-level certifications offered by the Healthcare Financial Management Association.

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