Hours of Operation and Visiting Policies
USA Health works around the clock to achieve the goal of Transforming Medicine™ throughout the region.
USA Health Clinics and Physician Offices Hours of Operation
Monday–Friday, 8 a.m. to 5 p.m. with the exception of the Stanton Road Clinic whose hours are Monday-Wednesday and Friday, 7:30 a.m. – 5 p.m., and Thursday, 9 a.m. – 5 p.m.
Children's & Women's Hospital Hours of Operation
General Hospital Visiting Hours: 24 hours daily unless otherwise noted
Parents or spouses are encouraged to stay with their hospitalized child or spouse. Siblings or children are permitted to visit on the general units. Parental/spousal visiting hours are not restricted. Hospital visiting hours are from 8 a.m. to 8 p.m. Family members or friends should visit during regular visiting hours. Due to the size of patient rooms, only four visitors–including parents–should visit at any one time. As space allows, two parents may stay overnight in the patient room.
If at any time visitors disrupt care or disturb any patient, they will be asked to leave. These policies are designed to benefit the hospitalized patient. Visitors who appear visibly ill themselves will be requested to not visit patients in the hospital.
Pediatric Intensive Care Unit (PICU)
Visiting Hours: 8 a.m. to 8 p.m.
The PICU maintains an open visitation policy. Parents and families are encouraged to visit and spend time with their children. Only two visitors per patient are allowed in the unit at one time. After 8:30 p.m., only immediate family members are allowed to visit. Exceptions to this policy may only occur with end-of-life issues and require charge nurse/nurse manager and PICU attending physician permissions.
Visit our PICU page to learn about the specialized care children receive when they need it most.
Neonatal Intensive Care Unit (NICU)
Visiting Hours: 8 a.m. to 3 p.m. and 4 to 6 p.m.
The NICU allows for parent visitation in the nurseries during designated times. Only two visitors per patient are allowed in the unit at one time. Visitors other than parents must be 18 years of age or older to enter the NICU. The NICU allows parents and designated visitors at any time except during the following times: 6:30 to 8 a.m., 3 to 4 p.m. and 6:30 to 8 p.m. It may be necessary to close the unit at any time due to other circumstances.
Learn more about our Neonatal services.
Labor, Delivery, Recovery (LDR) Rooms
Visiting Hours: 24 hours daily
Family may visit in the LDR rooms as the patient's condition permits. Siblings or children are permitted to visit in the LDR rooms. Children must be accompanied by an adult who is not the patient's birthing coach or significant other. During shift change, emergency situations or special procedures, visitation may be restricted.
Mother Baby Unit
Visiting Hours: 8 a.m. to 8:30 p.m.
Family members, siblings or friends may visit during regular visiting hours. Due to the size of patient rooms, only four visitors including parents may visit at any one time. As space allows, up to two caregivers may stay overnight in the patient room. Extenuating circumstances can occur and must be approved by the nurse manager or nurse administrator. Rooms are equipped with an expandable sofa for sleeping. A limited number of recliners are available for a second adult. Additional sleeping furniture or equipment, such as inflatable mattresses, pallets on the floor, camping cots or sleeping bags are not allowed. Visitors who appear visibly ill themselves will be requested to not visit. During periods of community outbreak of infectious diseases, staff responsible for infection prevention will evaluate the need for altering the visiting policy.
High Risk OB-GYN Unit
Visiting Hours: 8 a.m. to 8:30 p.m.
We encourage children to visit with their mother and newborn sibling. However, for the safety of the mother and infant, we ask that visitors observe these general guidelines. An adult should accompany children at all times. Children should be healthy and free from any communicable disease. Visitors may be asked to leave during nursing care or when physicians are making their rounds. Noise or activity in the halls or in the patient’s room should be kept to a minimum. Failure to comply with these guidelines may result in a loss of the visiting privileges for the children.
Learn more about our High-Risk services.
Mitchell Cancer Institute Hours of Operation
Visiting Hours: Monday–Friday, 8 a.m. to 5 p.m.
Any friends or family members accompanying patients for treatment and who appear visibly ill themselves are requested not to enter MCI to prevent putting patients at risk.
University Hospital Hours of Operation
General Hospital Visiting Hours: 6 a.m. to 8:30 p.m.
Visiting Hours: 7 a.m. to 9:30 p.m.
After 9:30 p.m., only one visitor is allowed in a patient’s room. The visitor is required to register with security in the Main Lobby to receive a visitor name tag and pass. No children under 12 years old are allowed in rooms or waiting rooms between 9:30 p.m. and 7 a.m. Children should not be left unattended in the hospital at any time. Emergencies, including hurricanes, may require changes in the visitation schedule.
Medical Intensive Care Unit
Visiting Hours: Open visitation except from 6 to 8 a.m. and 6 to 8 p.m.
Intensive and critical care units observe limited visiting periods due to the level of care needed. These hours are posted in the units, waiting rooms and below. Two members of the immediate family are allowed to visit at one time. Occasionally, an emergency or procedure in the unit may delay the start of visitation. Should this occur, every effort will be made to allow visitation as soon as possible. All visits to the unit must be cleared with the nurse to serve the best interests of all patients. No children under age 12 are allowed in the units.
Personal items should be limited to a minimum to decrease the risk of infection. Live plants or flowers are not permitted. All visitors must wash their hands both before and after visits and observe any other precautions such as wearing a gown, gloves or mask if required.
Burn Intensive Care Unit
Visiting Hours: Weekdays, 8:30 a.m. to 6:30 p.m. and 8:30 to 9 p.m.; Weekends, 10 a.m. to 6:30 p.m.
Surgical Trauma Intensive Care Unit
Visiting Hours: 9 to 10 a.m., 1 to 2 p.m., 5 to 6 p.m. and 8:30 to 9:30 p.m.
Post Anesthesia Care Unit
During pre-operative (preparation for surgery), two visitors are allowed at one time.
During post-operative (recovery from anesthesia), visitors are not allowed until the patient recovers from anesthesia. Patients under the age of 12 may have a parent/guardian present at bedside during recovery.
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