Physicians clinics and the Mitchell Cancer Institute
What should you bring with you?
- Insurance card(s)
- Referrals / authorizations (approvals)
- Driver's license or photo identification
USA Health wants to make your visit as easy as possible, whether you have an outpatient visit at a physicians clinic or the Mitchell Cancer Institute or you’re preparing for an inpatient stay at one of our hospitals.
Patient Access at Children's & Women's Hospital has six points of entry. All Patient Access locations are inside the main hospital, with the exception of Therapy Services:
Pre-registration is available to all scheduled patients prior to the date of service to expedite the check-in process. During the pre-registration process, all registration information is obtained over the telephone. When you arrive, you will be required to provide your insurance cards and sign the required forms before going to the department. Patients can pre-register for services by calling 251-415-1629.
Upon arrival for registration, you will be asked to verify all demographic and insurance information, and you will be required to provide the following information:
Upon admission to Children's & Women's Hospital, each patient is given a brochure regarding medical advance directives. If you would like this information before you arrive, please contact the Patient Access department during regular business hours.
Patients are responsible for all financial liabilities including co-payments, deductibles, and out-of-pocket expenses at the time of registration or at the time of discharge for emergency admissions. If the exact dollar amount has not been determined, you will be asked to pay the estimated amount and will be billed for the remainder.
Patient Access at University Hospital is located in our main lobby, just past the Information Desk. Pre-registration is available to all scheduled patients prior to the date of service. After your test or exam has been scheduled by your physician, you may receive a call from our Patient Access department to pre-register you for your upcoming visit. You also may call Patient Access to pre-register at 251-471-7250.
You will be asked to provide your personal information, including name and address, insurance coverage, emergency contact, and employment information. If your visit is the result of an accident, we also will need accident information.
Patients who are scheduled for outpatient exams or tests must first be registered by our Patient Access department. If you are scheduled for an outpatient test in the Heart Center, MRI, Nuclear Medicine, Pulmonary Lab, or Cardiac Catherization Lab, you will receive a call from Patient Access with directions. It is important that you arrive on time, or even a little early, so that you won't be rushed as you park and come inside.
You will be asked to sign a consent form for admission and for medical treatment. An identification bracelet for your wrist also will be prepared. At this time, you will be directed to your testing area and placed in the capable hands of our health professionals.
If your physician determines that you will be staying with us overnight or longer, they will arrange this with our Patient Access department. You will be contacted by our office to obtain your personal information, emergency contact, insurance coverage, and employment information.
Patients are responsible for payment on the date of service. This includes deductibles, co-payments, and co-insurance. Payment can be made in the Patient Access department. If you qualify and need assistance, a financial counselor can help with payment plans, allowing you to pay your bill over a period of time. For more information, please call 251-470-5882.
Health insurance is a contract between you and your insurance company. Many insurance companies must approve certain tests or exams before you can have them. Your physician is responsible for getting this approval, if it is required. If approval has not been obtained when you arrive for your appointment, you may be asked to reschedule. Without approval, your insurance company will deny payment in most instances.
Please note: The Patient Access department does not obtain approvals, and it does not set appointments. This should be taken care of by your physician.
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