RL Quality Assurance Safety Reporting

New software helps employees create 'culture of safety'

USA Health is introducing computer software that will make it easier for employees to document safety concerns. The application, called RL Quality Assurance Safety Reporting, will act as a springboard for process improvements.

Published Aug 12th, 2019

Continually improving how we provide care to our patients requires information about when things don’t go perfectly. With this in mind, USA Health is introducing computer software that will make it easier for employees to document safety concerns. The application, called RL Quality Assurance Safety Reporting, will act as a springboard for process improvements, USA Health leaders said.

“As an organization that cares about safety, we have to identify what to improve,” said Dr. Michael Chang, chief medical officer and associate vice president for medical affairs. “As people utilize this tool, we anticipate that our number of reported incidents will increase. That is very important to have happen so that we can determine the root cause of the issues and address them so that we become an even better organization. We look forward to working hand in hand with employees to reduce the risks for everyone across the health system.”

The RL6 Quality Assurance Safety Reporting program can be found on computer desktops at all USA Health sites and on the Intranet website. Sharon Ezelle, director of quality management at University Hospital, urges all employees to log into the program using their computer user name and password to activate their access in the system.

Once the RL6 program opens, an icon wall offers a variety of buttons for reporting safety events, from falls and infections to adverse drug reactions and safety/security concerns. There’s even a category for “good catch,” in which a safety concern was avoided. Employees fill out a simple form detailing when and where the safety event occurred. The program also has an option to submit information anonymously.

The intent, Ezelle said, is to empower workers on the front lines to play a key role in improving safety. “We want to create a culture of safety where employees feel comfortable bringing concerns about patient care, equipment and processes,” Ezelle said. “Safety is everybody’s responsibility. We want to encourage employees to use this system.”

The RL6 program will send alerts to quality managers and administrators so that concerns are addressed quickly and effectively. “The goal is providing safe, highly reliable care across all settings for our patients and a safe environment for our staff,” Ezelle said.

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