Patient Feedback
Your voice matters! The physicians and staff at USA Health strive to provide the best possible care for every patient and family. In the event that any customer has a concern about patient care or patient safety, we encourage you to ask for the Departmental Manager or the House Supervisor. Every effort will be made to address your concern. If you are not satisfied with the response you receive from our staff, please contact the Director of Patient Relations by calling the hospital main number and asking for this support person.
You also have the right to submit your concerns to our regulatory bodies:
KEPRO, our CMS and Tricare quality improvement organization
1 (844) 430-9504 or 1 (216) 447-9604
5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131
Alabama State Department of Public Health
Division of Health Care Facilities
1 (800) 356-9596
P.O. Box 303017, Suite 710
201 Monroe Street, Suite 710
Montgomery, AL 36104
The Joint Commission, the hospital's accrediting body
- At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website.
- By fax to 1 (630) 792-5636
- By mail:
The Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181