USA Health’s Fran Kelly among hospital executives speaking at Becker’s Healthcare meeting
“Leaders will need to transition from manager or director to coach, creating opportunities to intentionally and actively listen to what their team members have to say.”
Prior to taking part in Becker's Healthcare 15th Annual Meeting in April 2025, executives from hospitals and health systems across the U.S. were asked to share their teams' evolving roles and skills. Frances Kelly, Ph.D., MSN, assistant chief nursing officer at USA Health Children's & Women's Hospital, was included in an Oct. 2 Becker’s Healthcare article detailing how leadership teams are expected to evolve in the coming years.
“Regardless of the length or level of leadership experience, development of some key leadership behaviors will be necessary to build, foster, motivate, and maintain high-functioning teams,” Kelly said in the article, “including ensuring a healthy work environment, developing relationships with team members, and empowering them to grow, learn, and develop according to their professional goals.”
She also shared that a healthy, safe workplace is mission critical to the well-being of every healthcare team member, noting that leaders will need to be able to identify and manage incivility, bullying, and violence of any kind. “Failing to do so poses risks to patients and often results in preventable, expensive turnover among staff,” she said. “Leaders will need to transition from manager or director to coach, creating opportunities to intentionally and actively listen to what their team members have to say.”
