Frequently Asked Questions
How will using your patient portals benefit my healthcare?
A:Using our patient portals will help you manage your healthcare records and easily communicate with your providers. Features include:
- Exchanging messages with your doctors and nurses
- Viewing your current medications and requesting refills
- Viewing and managing your upcoming appointments
- Quickly accessing your test results — including laboratory, pathology and radiology reports — anywhere and anytime
- Securely reviewing your entire health history
Which patient portal should I use?
A:USA Health has two patient portals, MyUSAHealth and the Athena Portal. The location where you receive treatment determines which portal you use. If you receive care at multiple locations, you may have records in both portals. You can see the full list of which locations use each portal at Patient Portals & Medical Records.
Is my medical information secure?
A:We take great care to ensure your health information is kept private and secure. Your account information is controlled through secure activation codes, usernames and passwords.
Should I use your patient portals for emergency care?
A:No, if you are experiencing a medical emergency, please call 911.
If I send a secure message to my provider, how soon will I hear back?
A:You should receive a response within 2 business days. Often times, providers or their nurses will reply the same day.
Can I schedule an appointment through your patient portals?
A:You can use the patient portals to view and manage previously scheduled appointments, but you cannot use them to schedule new appointments at this time. Please call your provider's office to schedule an appointment.
How do I sign up for the patient portals?
A:You can ask to be enrolled for the patient portal used by your provider at your appointment. You also can self-enroll online for MyUSAHealth and the Athena Portal.
What if I didn’t receive my invitation email?
A:Please check your spam or junk mail folders in your email account.
How do I find my Medical Record Number (MRN)?
A:Your MRN can be found on your invoice/statement or your discharge documentation.
What if I see incorrect information in my medical records?
A:If you see incorrect information in your medical records on the patient portals, please complete the Patient Request for an Amendment of Protected Health Information [PDF]. Please email the completed form with a copy of your photo ID to HIPAA@health.southalabama.edu. If you have any questions, please call 1-251-445-9192.