We welcome you as a patient to our office and appreciate the opportunity to provide you with quality, personalized medical care. We would like to take this opportunity to tell you about ourselves and our practice.
Our doctors are Family Physicians, and we are an accredited Family Medicine Residency Program. That means many of our doctors are physicians in training, who are supervised by teaching physicians on the faculty of the University of South Alabama College of Medicine. We also have a variety of ancillary front office and nursing staff, social workers, nurse practitioners, physician assistants, and doctors of pharmacy. Our specialty is very broad-based and includes adult medicine, pediatrics, gynecology, obstetrics, minor surgery, and counseling services, and our goal is to provide complete medical care for all patients, regardless of age, race, or medical complaint.
Our office is open 8 a.m. - 5 p.m. Monday through Friday; our first appointment time is generally 8:30, while our last appointment slot is generally 4:15. Except at the busiest of times, you can generally be seen on a same-day basis, either by appointment, or as a walk-in patient. Please keep in mind your wait will usually be shorter if you make an appointment. We try to make sure you see the same doctor, or at least a member of a specific doctor team, at each visit, so your doctor will be more familiar with the details of your medical history. The further in advance you make your appointment, the greater the likelihood that we will be able to do this.
If you are unable to keep your appointment, please call us as soon as possible, so that we may give that appointment time to another patient. Failure to keep three appointments in a six-month period may result in loss of appointment-making privileges, meaning you will only be seen on a walk-in, time-permitted basis.
You are encouraged to call with any questions you have about your medical care. Please note, however, that our first duty is to patients who are in the office at the time. Our staff will respond to your calls as soon as time permits; our goal is to answer all questions within one business day.
Our office telephone is answered 24 hours a day for medical emergencies; your call will be relayed to the physician on call. This physician will respond at the earliest opportunity, but keep in mind he/she is attending to other hospital duties, and there may be a delay before your call can be returned. If your problem is such that you cannot wait 20-60 minutes for a call back, you should go to the nearest emergency care facility. For non-emergent problems, please call during office hours.
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