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After a month on the job, Coleman is delighted with the new position.
“I like solving technical problems — IT problems — for people. I didn’t want to work where I’d be twiddling my thumbs and facing lots of down time. I wanted to pick a team and develop it into a sharp team that can develop innovative solutions.”
And the hospitals provide that challenge, he says. “There are so many different applications, so many components. The pharmacy operates differently from the OR or the ER. Each has to be configured and monitored differently. And we have to manage them all.”
“The biggest plan I have is to make my team more of a service center and less of a help desk,” says Coleman. “We want to be proactive rather than reactive. A help desk troubleshoots when problems arise. A service center helps to prevent the problems in the first place.”
But Coleman also likes just being part of the overall healthcare team. Though he and his team members aren’t on the front lines of patient care, “My role, and my team’s, is to provide the tools to help those nurses and doctors and all help people get better. We keep the equipment running efficiently, make sure they have proper software and keep up with the growing and evolving technology world so they have the best possible tools.”
Coleman came to USA from the SSI Group, where he was program manager of IT infrastructure and operations.
But he learned the IT business in the Air Force, he says, where he put his skills to work in everything from special ops to teaching at the Air Force Academy. He retired as an Air Force captain.
A Mobile native, Coleman graduated from McGill-Toolen Catholic High School before joining the Air Force. When retirement rolled around, he and his family chose to come home to Mobile.
He and his wife, Cindy, have one adult child and two high schoolers — one at McGill and one at Murphy.
Cindy works with therapy dogs and often visits USA Children’s & Women’s Hospital with the dogs.
When he’s not preventing computer problems at the hospitals, Coleman loves coaching basketball. He started a youth program in Mobile with one team and the group has now grown to 10 teams.
“I love coaching basketball and watching kids grow and develop and mature and have the chance to move on to the next level,” he says.
About the University of South Alabama Medical Center
The University of South Alabama Medical Center offers patient-centered care to the central Gulf Coast with unique services including Mobile’s only Level I Trauma Center and Regional Burn Center, plus Centers of Excellence in stroke care and cardiovascular diseases, and a wide range of acute care services.
About USA Children's & Women's Hospital
The University of South Alabama Children's & Women's Hospital is among a handful of freestanding hospitals in the United States dedicated specifically to the health care needs of children and women. USACWH health care professionals are uniquely qualified and equipped to provide a wide range of therapeutic and surgical services for children and women, be it life-threatening illness, traumatic injury, premature birth or high-risk obstetrical and gynecological needs.
USA Children’s & Women’s Hospital is the Mobile area’s leading provider of health services for newborn babies and their mothers. The Labor & Delivery Unit successfully delivers more than 2,800 babies each year, an average of five to 15 babies each day, which is twice as many births as any other hospital in Mobile. The unit also features 15 private birthing suites promoting family-centered care and three operating rooms for cesarean section deliveries and other obstetric procedures.
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