University of South Alabama

Billing and Insurance FAQ

How do I make a payment?

Our business office is located at 1504 Springhill Avenue, 4th Floor, Mobile, Alabama 36604.   We accept major credit cards (Visa, MasterCard, Discover), money orders, personal checks, and cash.  Payments can be mailed to USA Physicians Group, PO Box 934571, Atlanta, GA 31193-4571, or you may contact us directly at (251) 434-3626.

I have insurance.  Why am I getting a bill?

Many insurance plans include co-insurance, deductibles, and co-payments that are the patient's responsibility to pay.  Once your insurance has processed a claim, you will be billed for those amounts according to the Explanation of Benefits received from your insurance company.  Directly contact your insurance company if you have questions regarding how your claim was processed.

Do you have my correct insurance?

For questions regarding your insurance information, or if you need to update your information, call USA Physicians Patient Business Services at (251) 434-3626.  Always present your insurance card at the time services are rendered.

Will my insurance cover certain procedures?

To know for sure you will need to get those answers from your insurance company or refer to your plan manual for details on covered services.

Can I make payment arrangements on my account?

Yes.  If you cannot pay your balance in full, please contact one of our Patient Account Representatives and let them assist you in setting up an arrangement.  Please call USA Physicians Group Patient Business Services at (251) 434-3626 to make payment arrangements on your account.

How do I get an itemized statement of my account activity?

We ask that you request in advance by calling (251) 434-3626.   We will contact you once the information is complete and will make arrangements to get the information to you.

 

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