University of South Alabama

Admitting at USA Medical Center is located in our main lobby, just past the Information desk.  It is our goal to ALWAYS provide quality service to our patients, visitors, and their families.  Here at USA Medical Center, you can expect to be treated with respect and receive courteous service.

Pre Registration

Pre-registration is available to all scheduled patients prior to the date of service.  After your test or exam has been scheduled by your physician, you may receive a call from our Admitting Office to pre-register you for your upcoming visit.  You may also call our Admitting Office to pre-register (251-471-7250).  

You will be asked to provide your personal information, including name and address, insurance coverage, emergency contact, and employment information.  If your visit is the result of an accident, we will also need accident information. 

What Should You Bring With You?

  • Insurance card(s)
  • Referrals/ Authorizations (Approvals) 
  • Driver's license or photo identification
  • Doctor's order
  • Claim form(s)
  • Co-pays
  
Outpatient Registration

Patients who are scheduled for outpatient exams or tests must first be registered by our Admitting Office (251-471-7250).  If you are scheduled for an outpatient test in the Heart Center, MRI, Nuclear Medicine, Pulmonary Lab, or Cardiac Catherization Lab, you will receive a call from our admitting office with directions.

It is important that you arrive on time, or even a little early, so that you won't be rushed as you park and come into the hospital.

You will be asked to sign a consent form for admission and for medical treatment.  An identification bracelet for your wrist will also be prepared.  At this time you will be directed to your testing area and placed in the capable hands of our health professionals.

Below is information you will receive in the admitting process:

  • Consent Form: containing your identification information and your signed consent to receive medical treatment or testing.
  • An identification bracelet will be placed your wrist.
  • Notice of Health Information Privacy (HIPAA) is information about the federal privacy rules that protect your medical records and other health information.
  • You will be asked if you have an Advance Directive, living will, or if someone will make your medical decisions if you become too sick to make those decisions.  Information on Advance Directives will be provided during registration.  This information will become part of your medical record.
Click here for information on Advance Directives
 
Inpatient Registration

If your physician determines that you will be staying with us overnight or longer, he/she will arrange this with our Admitting Office.  You will be contacted by our office to obtain your personal information, emergency contact, insurance coverage, and employment information.

 

 

Financial Responsibility

Patients are responsible for payment on the date of service. This includes deductibles, co-payments and co-insurance.  Payment can be made in the Admitting Office.  If you qualify and need assistance, a financial counselor (251-470-5882) located in the Admitting Office can help with payment plans, allowing you to pay your bill over a period of time. 

Insurance Approvals

Health insurance is a contract between you and your insurance company.  Many insurance companies must approve certain tests or exams before you can have them.  Your physician is responsible for getting this approval, if it is required.  If approval has not been obtained when you arrive for your appointment, you may be asked to reschedule.  Without approval, your insurance company will deny payment in most instances.                          

Billing Department:  (251) 434-3505  

Please note:  The Admitting Office does not obtain approvals, and does not set appointments.  This should be taken care of by your physician.

Click here for Financial/Social Services
Click here for Billing/Insurance Questions

 

Important Numbers: 
Admitting: (251) 471-7250         Fax: (251) 471-7275
Financial Counselor: (251)470-5882
Billing Department: (251) 434-3505

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