Patient Rights and Responsibilities
The physicians and staff of the USA Physicians Group work collectively to provide you with the highest level of care. One of the most important aspects of this care is the relationship we have with you our patient. Outlined below are the provisions of our relationship with you.
All patients in our care have the right:
- To impartial access to medical treatment or care, regardless of race, creed, sex, national origin, sexual orientation, or sources of payment for care.
- To respectful treatment and recognition of personal dignity at all times, under all circumstances.
- To person and informational privacy and confidentiality.
- To personal safety in the care environment.
- To know the identity and professional status of individuals providing healthcare and to know the clinician primarily responsible for that care.
- To complete, current information about their diagnosis, treatment, and prognosis to the degree know, in term that can reasonably be expected to understand.
- To communicate with people outside the Clinic.
- To go outside this office for a second opinion.
- To reasonable informed consent and participation in decisions involving their healthcare.
- To refuse to participate in experimental research.
- To consult with a specialist at their own request and expense.
- To be informed of continuing healthcare requirements, of the need for transfer to another facility, or alternatives to transfer.
- To know which services incur a charge, the amount of that charge, and initiate a formal review of unresolved billing questions.
- To full information regarding the grievance and care evaluation process, including information, review, and resolution of patient complaints.
Patients of this physicians' office have the responsibility:
- To provide accurate and complete healthcare information to the best of their ability.
- To follow the treatment plan recommended by the primary clinician and other caregivers.
- To understand and assume consequences of refusing treatment or not complying with therapy.
- To keep appointments or notify of cancellation in a timely manner.
- To provide feedback to clinicians about the quality of care received and our policies.
- To be considerate and respectful of the rights and property of other patients and our staff.
- To fulfill financial obligations for healthcare promptly.
Our team strives to provide the best possible care for every patient and family. If you are not satisfied with the care you receive from our staff, please fill out our Patient Feedback Form. If you prefer, you can contact Sandra Curtis, RN, BSN, Manager-Quality Improvement, at email@example.com.