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Lynne Marston has been named supervisor of clinical operations at USA Mitchell Cancer Institute, where she will manage the front desk for medical and radiation oncology, the front desk in the Fairhope office, the MCI insurance verification department and the MCI scheduling call center.
In that role, she will coach, train and guide others who interact with patients every day as they arrive at or call in to MCI, to provide quality service to patients.
“I’m not a nurse or a doctor, so there’s not a lot I can do for a patient’s illness except treat people kindly and with respect,” she says. “If we can greet people with a smile and kindness to put them at ease, that’s great, and it helps make their experience less stressful and maybe even a little more pleasant.”
The MCI staff members she supervises are a good group, she says, dedicated to making patients feel comfortable in a difficult time.
Marston has been around health care since high school, when her mother helped her get a job at a doctor’s office. She went on to a long-term post as a legal assistant. But when she moved from Texas to Oklahoma, the legal jobs were scarce, and she went to work in a Mutual of Omaha claim center, refreshing her familiarity with medical terminology and reminding her how much she enjoyed customer service.
The chance to be near family drew her back to Alabama — she’s a Fairhope native — and to health care, and she joined MCI Dec. 1.
Marston enjoys working in a cancer facility because of the special reward of helping people with specialized needs. Her brother died in October after a seven-year battle with multiple myeloma. She says that “helping other patients gives me a sense of helping him.”
Marston’s husband, Temple, is a retired police officer. They have four children and one grandchild. She enjoys spending time with family, but also scrapbooking, painting and photography.
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