We believe in the value of your time and try to efficiently honor your appointment time. Please arrive 30 minutes early for your first appointment in order to complete the necessary new patient forms. At every visit, we request that you bring all your medications (including those that other physicians prescribed). If you are unable to keep your appointment, please notify our office 24 hours in advance. Multiple no-shows will not be rescheduled.
Your primary care physician can refill most prescriptions; however, we will be glad to refill prescriptions for medications originally prescribed by one of our cardiologists. In order for us to fill your prescription, you must have been seen by us within the past 12 months. When calling for refills, please have the name and phone number of your pharmacy ready or ask your pharmacy to fax the request for refills to (251) 445-8250. Plan ahead and allow 24-hours for your refill request to be completed. We are only able to refill prescriptions during normal clinic hours - Monday-Thursday from 8 a.m. to 4 p.m. and Friday 8 a.m. to noon. We cannot refill prescriptions after normal clinic hours or on weekends. Narcotic prescriptions cannot be prescribed or refilled by phone.
Between visits, you may call regarding a change in your condition or with questions about your medications. Telephone contact is intended to augment, not replace your follow-up appointments. By keeping your follow-up appointments, you are assured that you have time with your physician to discuss all test results and your physician & staff have time to outline their recommendations for you.
Billing and Insurance
The USA Heart Center accepts most insurances, but patients should confirm participation when making an appointment. If your insurance company requires a referral, it is your primary care physician's responsibility to provide a referral. Without the proper referral, you must accept responsibility for all charges. Payments and co-pays are required at the time of the visit. Mastercard, Visa and Discover are accepted.
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