At USA Health University Hospital, we consider you a partner in your hospital care. We encourage respect for the personal preferences and values of each individual, and hereby adopt this Bill of Rights and Responsibilities.
You Have The Right To:
- Be treated with respect and kindness.
- Appropriate and safe treatment for your health condition no matter what your race, age, creed, gender, national origin, or source of payment for your care.
- Be told about your medical condition, treatment, and outlook in terms that you can understand.
- Make choices about your own care, including the right to request or refuse treatment as allowed by law.
- Receive as much information as you need about proposed treatments or procedures that will allow you to provide informed consent or to refuse treatment. This includes procedure or treatment descriptions, medically significant risks, alternate courses of treatment, non-treatment and their risks.
- Prompt notice of a family member/support person and your physician of your admission to the hospital.
- Designate a “Support Person” to exercise visitation rights on your behalf. You, or the support person, have the right to receive or deny visitors of your choice and may withdraw consent at any time. Visitors are not restricted or denied on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. The hospital can apply reasonable clinical/other restrictions and limitations on patient visitation.
- Make an advance directive, including a living will and/or a power of attorney for health care. The hospital will ask you about this when you are admitted. You also have the right for your caregivers to follow your advance directive.
- Privacy of your medical records and details about your care.
- Look at your medical records.
- Personal privacy.
- Safety while in the hospital and facts about the use of safety items.
- Freedom from the use of restraints unless needed to treat your medical condition.
- Be free from all forms of abuse.
- Be told of business ties between the hospital and your other caregivers.
- Know that the hospital will give you the best care it can. You may be asked to move to another hospital or place of treatment. If so, you will be told your choices and what could happen with those choices.
- Say yes or no to being a part of research.
- Be told about how to continue your care upon your discharge from the hospital.
- Be told of the hospital’s rules.
- Receive a copy of your bill as permitted by law.
- Services of an interpreter, at no cost to you, if you have limited English skills or are hearing impaired.
- Appropriate assessment and treatment of pain.
- Emotional and physical care that supports families and children. This includes care that supports the need of children to grow, play and learn.
Your voice matters! The physicians and staff at University Hospital strive to provide the best possible care for every patient and family. In the event that any customer has a concern about patient care or patient safety, we encourage you to ask for the Departmental Manager or the House Supervisor. Every effort will be made to address your concern.
If you are not satisfied with the response you receive from our staff, please fill out our Patient Feedback Submission Form. If you prefer, you can contact Director of Patient Relations Detronia Carson at (251) 471-7127 or email@example.com.
You also have the right to submit your concerns to our regulatory bodies:
KEPRO, our CMS and Tricare quality improvement organization
5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131
Alabama State Department of Public Health
Division of Health Care Facilities
P.O. Box 303017, Suite 710
201 Monroe Street, Suite 710
Montgomery, AL 36104
The Joint Commission, the hospital's accrediting body
• At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website.
• By fax to 630-792-5636
• By mail:
The Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
You Are Responsible For:
- Letting the hospital know about any medicines you are taking at home, your medical history and your present medical problems. You should tell your doctors or nurses about any changes to your medical problems while you are in the hospital.
- Giving the hospital a copy of your advance directive, if you have one.
- Asking questions when you or your family do not understand what you have been told about your medical condition, your treatment, or what you should do to care for yourself.
- Knowing and following hospital rules as outlined in the Patient Information Guide.
- Following instructions, including your plan of care as developed by you and your health care team. Your plan of care includes the effect of lifestyle on your health. You are also responsible for accepting the consequences of not getting treatment or not following the instructions of your care givers.
- Showing respect for other patients and the hospital staff. This includes treating hospital property with respect.
- Paying your hospital bill. This includes giving the hospital correct information about your insurance or the way you will pay your bill.
- Letting the hospital know of any suggestions you may have for improving the safety of care rendered to patients.
These rights and responsibilities can and should be exercised on the patient’s behalf by a parent, guardian, designated surrogate, or proxy decision-maker if the patient lacks decision-making capacity, is legally incompetent, or is a minor.