Frequently Asked Questions


Do I need a doctor referral/prescription for therapy?
Yes. Your referral for therapy can come from your primary care physician or specialist. Please bring this with you on your initial visit.


Does your facility accept referrals from doctors outside the USA system?
Yes. We accept any physician referral for physical or occupational therapy. Please call 665-8201 to make an appointment.


What is the difference between physical and occupational therapy?
In this setting, occupational therapy's main focus is on the treatment of upper extremity diagnoses. This includes fractures, tendon injuries, tendonitis, post-surgical conditions, etc. The occupational therapists also fabricate custom-made splints/orthoses for the elbow, wrist and hand. This facility has an occupational therapist who is also a certified hand therapist, which is a specialist in the therapeutic treatment of the upper extremity. Our physical therapists focus on orthopaedic conditions that pertain to the spine and upper/lower extremities. Our department has two physical therapists who are certified in the McKenzie protocol for mechanical spine dysfunction and one physical therapist who is also a certified athletic trainer.


Will my insurance cover therapy services?
We are providers for most major insurance companies. Depending on your individual policy, you may have a co-payment for each session and/or deductible and may have a set number of visits allotted per year. Our department will verify your therapy benefits and inform you of your coverage on your initial visit. If you have the USA Health & Dental Plan, we are in-network therapy providers and therapy is 100% covered after a $10/visit copay. If you choose to go outside the network, you will be responsible for a $400 deductible and a higher co-payment.


What should I bring to my first therapy appointment?
Please bring a list of current medications/allergies, driver's license, insurance card, and your prescription for therapy if it is from a non-USA physician.


How long will I be in therapy?
The initial evaluation typically lasts one hour. Each session thereafter may last 45 minutes to a little over an hour. We schedule follow-up appointments every 30 minutes, so it is important to arrive on time. Depending on your doctor's prescription, we see patients 1 to 3 times per week for typically 4 to 6 weeks. This time will vary depending on your diagnosis and progress.


What should I wear to therapy?
Please wear comfortable clothing that allows the therapist access to treat the problem area. You also can bring a change of clothes if needed.


Can I bring a family member/friend to my therapy session?
Unless you are a minor, only the patient is allowed in the treatment area. This is for safety and confidentiality reasons as well as space constraints.


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