Billing/Insurance Questions

We understand that billing and payment for healthcare can be confusing and complicated.  Patients admitted to the hospital may receive separate bills for different services.


Hospital Charges

We include certain charges in the room portion of your bill. These include: your room and meals, nursing care, housekeeping services, and telephones. Other services may be charged separately to your account. These include oxygen, medication, lab tests, x-rays, surgery, and physical therapy. Physicians' services, including those in the areas of Radiology, Anesthesiology or Pathology, will be billed separately.


Delayed Charges 

Your account at discharge time may not have all the charges for services performed during your stay.  These charges will be billed to you or your insurance company once your bill is complete. All charges not covered by your insurance will be billed to you.


Account Questions

After discharge, questions about your University Hospital account should be directed to USA Business Services at (251) 434-3505.

USA Business Services is located at 1504 Springhill Avenue on the third floor. Office hours are from 8:00 a.m. - 4:30 p.m.  If you wish to mail an inquiry or payment, use the address below:

USA Business Services
P.O. Box 40010
Mobile, AL 36640

Make sure to include your full name and patient account number is on all mail sent to this address.


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